Return Policy – Joey Watch

At Joey Watch, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth return process.

1. Return Eligibility

You may return most items within 30 days of receiving your order. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging, including all tags and accessories.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Items marked as final sale

3. Return Process

To initiate a return:

Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
Receive Instructions: We will provide you with return instructions and a return authorization number.
Package Your Return: Ensure the item is securely packaged to prevent damage during shipping.
Ship the Item: Send the item to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain number of days, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.